The player ”Egooist” claims that he had been self excluded
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This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information. By studying forums and comments on the internet ジョイカジノ, we have mostly encountered positive feedback about JoyCasino’s customer service. Some of these reviews can be ignored as the players may not have fulfilled their obligations to provide personal information.
The player is experiencing a problem with receiving a no deposit bonus. The player from Japan received an error message when he was trying to play with a bonus. The casino returned the unfinished bet caused by some technical problem to the player’s account, which in our opinion was the correct approach. The player ”Egooist” claims that he had been self excluded from the casino for unlimited time but he still could open an account and make a deposit of 900 USD. It is not clear whether player played this amount and lost or not.
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